Idóneo Candidate Profile

We are looking for a highly analytical professional with strong data analytics and CRM expertise who can translate complex information into actionable recommendations to drive sales, profitability, and customer satisfaction across North America.

Location: Azcapotzalco, Mexico City, Mexico

Work Model: 100% on-site during the first three months, transitioning to a hybrid work model with 1–2 days per week in the office thereafter.

Position Objective

Manage, optimize, and analyze Tractel North America's commercial and customer data through data analytics tools and CRM platforms, ensuring data integrity and quality while generating actionable insights to support decision-making and commercial strategies across the United States, Canada, and Mexico.

Key Responsibilities

- Manage and maintain the CRM platform.
- Design and execute data extraction, cleansing, transformation, and analysis processes.
- Develop dashboards and executive reports.
- Identify business growth opportunities and commercial trends.
- Integrate data from multiple sources.
- Support commercial teams across the United States, Canada, and Mexico.
- Manage customer segmentation and campaigns.
- Implement data governance and quality control processes.




- Monitor commercial Key Performance Indicators (KPIs).
- Participate in automation and continuous improvement initiatives.

Education

Bachelor's degree in Industrial Engineering, Systems Engineering, Data Science, Applied Mathematics, Actuarial Science, Business Administration with an analytical focus, Economics, or a related field.

Experience

- 3–5 years of experience in data analytics, business intelligence, or CRM management.
- Experience with Salesforce, Microsoft Dynamics, HubSpot, or similar platforms.
- Experience working with multicultural teams.
- Experience in B2B industrial companies is preferred.

Technical Skills

- Advanced Excel.
- Power BI or Tableau.
- SQL.
- Data modeling and transformation.
- Automation and data visualization tools.
- Knowledge of Power Platform and ERP systems is preferred.

Languages

- Advanced English is mandatory, with the ability to work and present reports in both English and Spanish.
- French is a plus.

Mandatory Requirements

- Bilingual proficiency in English and Spanish.
- Valid passport.
- Valid U.S. visa.
- Availability to travel.
- Must reside in Mexico.

Base Salary + Benefits Above and Beyond Legal Requirements

📌 Data and CRM Analyst (Bilingual) (Ciudad de México)
🏢 SERVICIOS PROFESIONALES RH
📍 Ciudad de México