Responsibilities / Tasks

Main Responsibilities

1. Business Development and Customer Management

- Manage and develop the Bakery line customer portfolio.
- Identify commercial opportunities within the installed equipment base.
- Conduct technical and commercial visits to identify maintenance, spare parts, and process optimization needs.
- Build long-term commercial relationships with current and potential customers.
- Follow up on business opportunities through to commercial close.

2. Technical Sales and Service Solutions

- Promote the sale of spare parts, preventive and corrective maintenance services, and equipment upgrades and modernizations.
- Understand the customer’s technical needs and propose suitable solutions.
- Coordinate with engineering, technical specialists, and international factories to define solutions.
- Prepare and follow up on technical-commercial proposals.
- Negotiate commercial terms, pricing, and service scope in accordance with company policies.

3. Commercial Management and Operational Follow-up

- Manage commercial opportunities through the CRM, ensuring information is up to date and reliable.
- Develop and maintain the sales pipeline and forecast.
- Follow up on quotations, sales orders, and commercial projects in coordination with the support team.
- Coordinate with the logistics, purchasing, technical service, and operations areas to ensure commercial commitments are met.
- Identify and promptly escape risks related to deliveries, material availability, or customer requirements.

4. Achievement of Commercial Targets

- Meet sales and Order Intake targets.
- Ensure the profitability of commercial opportunities, considering margins and pricing policies.
- Develop strategies to increase service and spare parts sales.
- Maintain regular tracking of opportunities, results, and commercial projections.




- Identify growth opportunities in strategic accounts.

Your Profile / Qualifications

Required Profile

Education

- Degree in Mechanical, Mechatronics, Industrial, Food, or Electromechanical Engineering, or a related field.

Experience

- Minimum of 3 to 5 years of experience in B2B technical sales.
- Commercial experience in industrial machinery and equipment.
- Experience in the bakery, food, or industrial processing industry is desirable.
- Knowledge of industrial equipment, maintenance, spare parts, and technical services.
- Experience in negotiation and development of industrial accounts.

Technical and Commercial Knowledge

- Industrial bakery processes and equipment.
- Interpretation of technical specifications and customer requirements.
- Preparation of technical-commercial proposals.
- Use of CRM and ERP systems, preferably SAP.
- Management of commercial indicators, forecast, pipeline, and profitability.
- Intermediate-to-advanced English for communication with factories and international teams.

Key Competencies

- Results orientation and goal achievement.
- Negotiation and sales closing skills.
- Technical and commercial analytical skills.
- Proactivity in identifying business opportunities.
- Effective communication and customer focus.
- Organization, autonomy, and follow-through.
- Ability to collaborate with multidisciplinary teams.
- Problem-solving and decision-making.

Key Performance Indicators (KPIs)

- Order Intake (OI)
- Sales Revenue
- Gross Margin (GM)Pipeline and Forecast Accuracy
- Opportunity conversion
- Sales growth in existing accounts
- Development of new service opportunities

Additional Requirements

- Availability to travel within Mexico and visit customers.
- Availability to participate in technical and commercial training.
- Ability to work with international and multidisciplinary teams.

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📌 Field Service Engineer (Xico)
🏢 GEA
📍 Xico