Citigroup Inc. in Mexico City is seeking an experienced Customer Service Manager to lead multiple call center teams and drive service excellence across the client base.
You will evaluate performance, manage budgets, and implement process improvements while ensuring compliance and a high quality customer experience. This full-time role requires 5–8 years in call center leadership and a degree; advanced Excel skills and ability to work under pressure are essential.
📌 Process & Implementation Lead – Customer Service (Ciudad de México)
🏢 Citigroup
📍 Ciudad de México
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