- Working knowledge of the fundamental operations of relevant hardware, software and other equipment used by end-users.
- Knowledge and experience of customer service practices.
- Develop workflows and/or processes to improve PC Tech and end-user endpoint experience.
- Excellent oral and written interpersonal skills.
- Problem analysis and high-Level problem-solving skills.
- Data Security.
- Flexibility in performing multiple job responsibilities when called upon.
- Planning and organizing.
- Process Improvement skills.
- Flexera Suite and packaging experience a plus.
- Smartphone operating system usage and configuration skills.
- Intune or other mobile device management experience is helpful.

Job Description
- Working knowledge of the fundamental operations of relevant hardware, software and other equipment used by end-users.
- Proven PC troubleshooting.
- Knowledge and experience of customer service practices.
- Develop workflows and/or processes to improve PC Tech and end-user endpoint experience.
- Excellent oral and written interpersonal skills.




- Problem analysis and high-Level problem-solving skills.
- Documentation skills.
- Data Security.
- Flexibility in performing multiple job responsibilities when called upon.
- Planning and organizing.
- Close attention to detail.
- Process Improvement skills.
- Virtualized Environments (Citrix, Azure Virtual Desktop).
- Microsoft System Center Suite (Orchestrator, Configuration Manager, Service Manager) a plus.
- Flexera Suite and packaging experience a plus.
- Smartphone operating system usage and configuration skills.
- Intune or other mobile device management experience is helpful.

Responsibilities
- Need to understand the concepts of packaging and sequencing of applications using Intune, SCCM, Powershell, or Flexera Admin Studio.
- Work with multiple vendors, (Dell, HP, Microsoft, Panasonic, Lenovo, Apple) to discover new and emerging hardware technologies and figure out if they are suitable for company usage.
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📌 End User Computing Administrator (Monterrey)
🏢 Nov
📍 Monterrey