18 oct
|
Capgemini
|
México
Capgemini seeks an Operations Analyst to support Workforce Management and real-time operations within a major US insurer's contact center. You will monitor call volume, agent adherence, and staffing to ensure the daily scheduling plan aligns with service level objectives.
The adecuado candidate is analytical, detail-oriented, and comfortable making quick operational decisions. You will produce reporting, performance monitoring, and insights while collaborating with leaders and teams to optimize
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📌 Real-Time Call Center Operations Analyst I (México)
🏢 Capgemini
📍 México