Application Support

- Provide Level 2 and Level 3 support for UKG Pro WFM (Kronos) applications.

- Troubleshoot and resolve incidents, service requests, and system-related issues within defined service levels.

- Support workforce management processes including:

- Timekeeping

- Attendance Management

- Absence Management

- Advanced Scheduling

- Analytics and Reporting

- Time Clock Configuration and Support

- Monitor application performance and identify opportunities to improve system stability.

- Perform root cause analysis for recurring incidents and recommend preventive actions.

User Support & Stakeholder Engagement

- Act as a trusted point of contact for end users and business stakeholders.

- Analyze and address user-reported issues with a customer-focused approach.

- Conduct troubleshooting sessions with users to gather requirements and resolve operational challenges.

- Communicate incident status, resolutions, and workarounds clearly to both technical and non-technical audiences.

- Build strong relationships with HR, Operations, Payroll, and Plant teams.

Incident, Problem & Change Management

- Manage incidents, service requests,



and problem tickets through ServiceNow or similar ITSM tools.

- Participate in Problem Management activities to reduce repeat incidents.

- Support Change Management processes by validating configuration changes and promoting best practices.

- Collaborate with vendor support teams when escalation is required.

Required Qualifications

- 3 years of experience supporting Kronos/UKG Workforce Management applications.

- Strong functional knowledge of:

- UKG Pro WFM / Kronos Dimensions

- Timekeeping

- Scheduling

- Absence Management

- Workforce Analytics

- Time Clock Administration

- Experience in application support or production support environments.

- Experience working directly with end users and business stakeholders.

- Strong troubleshooting and analytical skills.

- Knowledge of Incident, Problem, Service Request, and Change Management processes.

- Experience with ITSM platforms such as ServiceNow.

- Advanced English communication skills (written and verbal).

📌 Kronos Consultant (Ciudad de México)
🏢 BULLIT MANAGEMENT SERVICES
📍 Ciudad de México