The Customer Service Representative serves as the primary point of contact between the company and its customers, providing timely and accurate information regarding purchase orders, shipments, order receipts, and requested samples. This position supports customer satisfaction and sales growth by ensuring effective order management, proactive follow-up, and close collaboration with Sales, Planning, Shipping, and other relevant departments. The role focuses on managing people, processes, and projects to ensure efficient sales process execution, including purchase order placement, order tracking, sample requests, shipment coordination, and returns management. It also supports the documentation and standardization of processes in coordination with the Customer Service Lead and the Finance Director.

Manage and safeguard confidential customer information, including pricing and customer references

Accurately enter and track sample and commercial product orders in SAP

Provide customers with order and sample status updates and communicate any deviations or delays





Coordinate delivery forecasts with customers, Planning, and Sales

Maintain direct communication with customers throughout the order placement and planning processes

Manage customer reference inventories in accordance with specific customer requirements and company guidelines

Maintain and update customer-specific product reference catalogs

Provide backup support to the Sales/Customer Service Manager during their absence

Follow up on product specifications, samples, delivery dates provided by Planning, customer complaints, and credit notes

Create material master records based on the detailed information provided in sample request forms submitted by Sales Managers

Review and monitor demand in SAP, coordinating forecast adjustments, safety stock management, and sales orders with Sales Managers

Coordinate orders for obsolete inventory with Sales Managers

Serve as the communication link among all parties inv

📌 Customer Service Representative (México)
🏢 Bekaertdeslee Group
📍 México