Bilingual Orthodontic Patient Engagement + Scheduling Specialist (MUST HAVE DENTAL/ ORTHODONTIC EXPERIENCE + BE ENGLISH C1 OR BETTER TO BE CONSIDERED)

Location: Remote, US Based company (LATAM candidates only)

Schedule: 40 hours/week (10am-7pm PST, with 1 hour unpaid lunch)

Compensation: $8 to $9 USD/hour Depending on Experience

Type: Full Time, Long Term

About the Role

We are seeking a motivated, energetic, and results driven Bilingual Virtual Patient Engagement + Scheduling Specialist to join our Client's growing orthodontic support team. This full time remote position plays a critical role in helping prospective patients begin their orthodontic journey. As the first point of contact for many new leads, your primary responsibility is to engage individuals who have expressed interest in orthodontic treatment, build rapport, answer questions, overcome objections, and successfully schedule them for a complimentary new patient consultation at one of our partner orthodontic practices.

Success in this role requires exceptional communication skills, confidence on the phone, persistence, empathy, and a passion for helping people take the first step toward improving their smile.

What You Will Do

- Contact new and existing leads promptly through outbound phone calls and text messaging.
- Respond to incoming inquiries from prospective patients in a timely manner.
- Build rapport and create a positive first impression of the practice.
- Understand each prospective patient's needs and determine their interest in orthodontic treatment.
- Educate leads on the value of a complimentary orthodontic consultation.
- Address questions and confidently overcome common objections.
- Guide prospective patients toward scheduling a free new patient consultation.
- Accurately document all communication and lead activity within our CRM.
- Follow up consistently with leads who have not yet scheduled.




- Meet or exceed daily outreach, contact, and scheduling goals.
- Collaborate with orthodontic practice teams to ensure a seamless patient experience.

Requirements

- Excellent verbal and written English and Spanish communication skills.
- Healthcare or Dental/ Orthodontic experience
- Appointment setting experience
- Customer service background
- Inside sales experience
- Comfortable making a high volume of outbound phone calls each day.
- Strong customer service or inside sales experience preferred.
- Ability to build trust quickly and communicate with confidence.
- Positive, energetic, and self motivated.
- Strong organizational and time management skills.
- Comfortable learning CRM systems and scheduling software.
- Reliable high speed internet connection and a quiet home office.

What Success Looks Like The adecuado candidate is someone who enjoys speaking with people, is motivated by helping others, and takes pride in turning inquiries into scheduled appointments. You understand that every conversation is an opportunity to make a positive first impression and help someone begin treatment that can improve their confidence and quality of life. Your success will be measured by

- Speed of lead follow up
- Number of conversations with prospective patients
- Appointment conversion rate
- Quality of documentation
- Overall contribution to practice growth

To Apply, Please submit the following to [email protected]

1. A viewable link to your updated resume in English
2. Your desired hourly rate in USD (note we are hiring at $8-$9 USD)
3. A short paragraph describing your experience with:
4. Outbound phone calls and lead engagement
5. Appointment setting or scheduling
6. Overcoming objections and handling patient or customer questions
7. A list of any CRM, scheduling, or phone systems you have used
8. A short voice or video introduction so we can evaluate phone readiness and communication style

📌 Orthodontic Bilingual Patient Engagement/ Scheduling Coordinator (MUST HAVE DENTAL EXPERIENCE) (México)
🏢 CascadEffects
📍 México