Join Kyungshin Cable Mexico!

Kyungshin Cable Mexico specializes in the manufacturing of automotive wiring harnesses and electrical components , supporting the automotive industry through high-quality manufacturing processes and global quality standards.

We are currently looking for a Quality Customer Service Engineer to join our team in Gómez Palacio, Durango .

This position will serve as the main customer contact for quality matters related to automotive wiring harnesses, managing customer complaints, coordinating containment activities, leading root cause analysis, and following up on corrective and preventive actions to ensure customer satisfaction and compliance with quality requirements.

We are looking for an automotive quality professional with strong problem-solving skills, advanced English proficiency , and the ability to coordinate cross-functional teams and communicate effectively with customers.

28,000.00 (MXN) - 32,000.00 (MXN) p/month

Location: Gómez Palacio, Durango, Mexico

Work arrangement: On-site

KEY RESPONSIBILITIES:

- Serve as the main point of contact for customers regarding quality-related issues and requirements.
- Manage and follow up on customer complaints, quality claims, and product nonconformities.
- Lead root cause analysis and corrective actions using 8D, 5 Why, Ishikawa, and other problem-solving methodologies .
- Track and analyze Customer Scorecards, complaints, and quality KPIs .
- Coordinate cross-functional teams including Quality, Engineering, Production,



Manufacturing, and Logistics to resolve customer issues.
- Ensure compliance with Customer Specific Requirements (CSR) and applicable automotive quality standards.
- Support customer audits and follow up on findings and corrective action plans.
- Participate in APQP (Advanced Product Quality Planning), PPAP (Production Part Approval Process), engineering changes, and new product launches as required.
- Identify opportunities for continuous improvement and prevention of recurring quality issues.

REQUIREMENTS:

- Bachelor’s degree in Industrial, Mechanical, Mechatronics, Electronics, Manufacturing Engineering, or a related field.
- Minimum 3 years of experience in the automotive industry , preferably in Customer Quality, Quality Engineering, or a related position.
- Experience with 8D methodology, root cause analysis, 5 Why, and Ishikawa
- Experience working directly with automotive customers or Tier 1 suppliers.
- Knowledge of IATF 16949 and automotive quality requirements.
- Knowledge of Control Plans, manufacturing processes, and quality systems.
- Experience monitoring Customer Scorecards and quality KPIs.
- Advanced English proficiency (C1–C2) is mandatory , including effective communication with customers and general teams.
- Availability to travel as required.

Candidates will be evaluated based on their qualifications, experience, and skills, promoting equal employment opportunities and non-discrimination.

📌 Quality Customer Service (Gómez Palacio)
🏢 Kyungshin Cable
📍 Gómez Palacio