Hi, I'm Paul, VP of Engineering at Customer.io. We're always looking for thoughtful, driven Engineering Managers to add to our org. Some of our teams are building customer-facing product and workflows; others keep our distributed systems reliable, observable, and ready to scale. Whichever kind of problem energizes you, if you lead people well, hold a high technical bar, and drive work to completion without waiting to be handed a plan, we want to hear from you.

About Customer.io

Over 9,000 companies—from scrappy startups to general brands—use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive.

We help teams send smarter, more relevant messages using real-time behavioral data—what people do or don't do inside a web or mobile app. Under the hood: Go, React, and AI help us ship fast and scale with confidence.

What we value

Ownership. You set direction and see initiatives through.



You create clarity when things are murky and set the path forward rather than waiting for one to be defined, and you're motivated by impact—not just intention. You hold yourself and your team accountable to shipping, not just staying busy.

Leaders who can do both. You operate at the strategic level and stay close to the technical work. You can align stakeholders on a plan and earn your engineers' respect in the same day—you don't choose between vision and execution, you hold both.

A drive to execute through resistance. Competing priorities, skeptical stakeholders, tired teams—you've moved work forward anyway. You name the resistance, make the call, and own the milestones and the misses.

An AI-first mindset. AI is central to how you build and how you lead your team to build. You have a real, concrete point of view on AI-native development, you use agentic tooling yourself, and you bring it into how your squad operates.

A healthy skepticism for "the way things are

📌 Engineering Manager (México)
🏢 Customer.io
📍 México