DiDi Integral Inc. is seeking a Senior CX Operations Manager to lead customer experience strategies across multiple countries, aligning with business objectives and driving improvements.
You will partner with business units, design CX journeys, and optimize processes across channels to elevate the customer experience. You will also own transversal programs, report CX health to senior leadership, and ensure alignment with global priorities and policies.
📌 CX Operations Lead: Strategy, Process (Ciudad de México)
🏢 Didi Global
📍 Ciudad de México
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