Model of Work: Office presence required 5 days per week
What we’re looking for
We are looking for a Team Leader to manage a small team of Contract to Invoice specialists supporting our Marine business. You will be responsible for ensuring the effective processing of in-service contract set‑ups, service order set‑ups and service order closure requests within agreed turnaround times and quality SLA/KPIs.
What we offer you
The opportunity to work for an organization that has a well‑defined sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes
The role
- Manage a small team of Contract to Invoice specialists, ensuring activities are completed within agreed turnaround times and quality SLA/KPIs.
- Ensure the team sets up, amends and maintains In‑Service contracts in ByD.
- Ensure specialists process Credit Notes in accordance with client contracts,
regulations and requests, carrying out approvals where necessary.
- Ensure invoicing is processed in accordance with client contracts and country requirements.
- Ensure pre‑billing queries are accurately categorised, kept up to date, monitored and resolved in a timely manner, reducing backlogs where required.
- Perform root cause analysis on recurring pre‑billing queries to identify systemic issues causing more queries.
- Ensure alignment across countries by identifying and highlighting inconsistencies in processes or the application of standards.
- Maintain documentation relating to non‑standard or country‑specific billing processes where deviations from integral standards exist.
- Maintain Country Billing Bibles to support consistent and accurate processes.
- Suggest improvements and work with the Global Process Owner on new process implementations.
- Perform housekeeping tasks in ByD to ensure the system and associat
📌 Billing Team Leader (México)
🏢 Lloyd's Register Group
📍 México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.