DiDi Integral Inc. in Mexico City is seeking a CX Operations Sr. Analyst to drive customer experience strategy and operational excellence for the market.
You will leverage customer insights, data, and trends to influence products, policy, and processes while partnering with Product, Operations, Marketing, Engineering, Risk, and regional CX teams. Responsibilities include owning VoC reporting, leading cross-functional projects, and translating insights into concrete improvement plans that boost
📌 Senior CX Strategy (Ciudad de México)
🏢 Didi
📍 Ciudad de México
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