Wipro in Mexico is seeking an IT Service Desk Manager to lead the service desk function, ensuring high-quality technical support to end users and adherence to incident, request, and problem management processes.
The role focuses on driving service excellence, SLA compliance, and continuous improvement to enhance user experience and operational efficiency, with responsibilities spanning delivery and team coordination.
📌 Service Desk Lead: Drive IT Support Excellence (Centro)
🏢 Wipro
📍 Centro
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