Alibaba Infrastructure Operations Team
We are the Alibaba Infrastructure Operations Team, a critical component of a leading global technology enterprise's infrastructure strategy. Our mission is to ensure the highly efficient, stable, and secure operation of infrastructure across the globe. We are dedicated to delivering "last mile customer value" from our operational facilities, providing a seamless, reliable, and highly efficient service experience.
The Controls team serves as the regional technical capability center for infrastructure automation and monitoring systems. We bridge global headquarters engineering with regional deployment operations, owning the technical standards, platform development, and integration architecture for Building Management Systems (BMS), Electrical Power Monitoring Systems (EPMS), and Environmental Monitoring Systems (EMS). Our mission is to ensure that all infrastructure's automation and monitoring meets Alibaba's integral reliability standards through rigorous technical governance, code-level quality assurance,



and systematic knowledge transfer to regional deployment teams.
We operate as a matrix organization combining both infra operations engineers and platform development engineers, enabling us to address complex technical challenges that span infrastructure systems, software platforms, and regional deployment contexts. We actively seek engineers who can bring proven practices in observability, automation, and incident management to the infra controls domain — accelerating the evolution of our monitoring and automation capabilities through cross-domain knowledge migration.
Job Responsibilities Responsible for the daily operation and maintenance management of large-scale operational facilities within the responsible region, ensuring the efficient, stable, safe, and compliant operation of their critical physical support systems (e.g., power, HVAC, fire suppression). Develop and implement facility operation strategies, procedures, and

📌 Facility lead engineer-queretaro, mexico (Santiago de Querétaro)
🏢 Alibaba Cloud
📍 Santiago de Querétaro