Responsibilities Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary. Provide second-level user support for hardware and software issues. Assist in hardware and software installation/configuration according to corporate policies and guidelines. Aid in troubleshooting and diagnosing hardware/software errors. Support PC replacement programs and emergency equipment exchanges. Provide hands‑on assistance for IT project implementations. Help with local backup operations in alignment with corporate policies. Maintain confidentiality on all user data and related information. Perform miscellaneous job‑related duties as assigned. Qualifications A+ certificate or 1-2 years’ experience in an end user support environment 1-3 years of experience in MS Windows desktop operating system deployment. Basic understanding of Software Distribution and Patch Management tools. Experience with ITSM systems like Service Now. Basic knowledge of network infrastructure and security principles.



Physical & Environmental Demands Medium lifting (30 lbs. – 45 lbs.) Frequent standing, kneeling, crawling, stooping, bending, twisting, and climbing (stairs, ladders) Time Travel Required 10% Our Core Principles Safety. Integrity. Respect. Teamwork. Inclusion.
Our Strategic Priorities High-Performance Culture Customer Focus Operational Excellence Innovation Financial Strength Vertiv Behaviors Own it Act with urgency Foster a customer-first mindset Think big and execute Lead by example Drive continuous improvement Learn and seek out development Promote transparent & open communication About Vertiv Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industr

📌 It end user services specialist (Mexicali)
🏢 Vertiv
📍 Mexicali