DiDi Global Inc. in Mexico City seeks a Chargebacks & Investigations Manager to lead the local team in end-to-end dispute processing, fraud investigations, and representment, ensuring QA and compliance with Visa/Mastercard rules.
You will drive automation and cross-functional BRD initiatives with Product, Tech, and PMO, while maintaining strict SLA adherence. Adecuado candidates have 5+ years in card issuer risk operations, strong rule knowledge, and fluency in English and Spanish, with a track
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📌 Chargeback & Investigations Lead - Risk Ops (Xico)
🏢 Didi Global
📍 Xico
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