Job ID:
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Billing Team Leader : Contract to Invoice

Lloyd's Register

Location: Veracruz: Mexico

Model of Work: Office presence required 5 days per week

What we're looking for

We are looking for a Team Leader to manage a small team of Contract to Invoice specialists supporting our Marine business. You will be responsible for ensuring the effective processing of in:service contract set:ups, service order set:ups and service order closure requests within agreed turnaround times and quality SLA/KPIs.

What we offer you

The opportunity to work for an organization that has a well:defined sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes

A full:time permanent role.

The role

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Manage a small team of Contract to Invoice specialists, ensuring activities are completed within agreed turnaround times and quality SLA/KPIs.
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Ensure the team sets up, amends and maintains In:Service contracts in ByD.
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Ensure specialists process Credit Notes in accordance with client contracts, regulations and requests, carrying out approvals where necessary.
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Ensure invoicing is processed in accordance with client contracts and country requirements.
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Ensure pre:billing queries are accurately categorised, kept up to date, monitored and resolved in a timely manner, reducing backlogs where required.
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Perform root cause analysis on recurring pre:billing queries to identify systemic issues causing more queries.
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Ensure alignment across countries by identifying and highlighting inconsistencies in processes or the application of standards.
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Maintain documentation relating to non:standard or country:specific billing processes where deviations from global standards exist.
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Maintain Country Billing Bibles to support consistent and accurate processes.
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Suggest improvements and work with the Global Process Owner on new process implementations.
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Perform housekeeping tasks in ByD to ensure the system and associated information are maintained appropriately.
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Maintain client data as necessary.
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Build positive working relationships across departments, including Commercial, Service Delivery, In:Service Finance, FSD, Product Pricing and Management.
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Manage stakeholder escalations through to final resolution, ensuring root causes are analysed and appropriate actions are taken to mitigate recurrence.
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Undertake other relevant tasks as requested by the General Contract to Invoice Manager.

What you bring

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Bachelor's degree or equivalent qualification in Business Administration, Finance, Commerce or a related discipline.
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Previous team leader experience in contract administration, billing, service delivery, order management or operational support, including experience leading or supervising a team.
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Solid knowledge of contract:to:invoice processes, including billing, credit notes, service orders and contract management.
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Well:developed analytical and problem:solving skills, with the ability to identify root causes and produce effective solutions.
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Ability to manage priorities, deliver against SLAs/KPIs and support team performance.
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Previous experience of identifying and supporting process improvement within a team, delivering measurable gains in accuracy, efficiency or turnaround time
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Ability to lead, motivate, coach, and develop a productive team.

You are someone who

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Is keen to take accountability and ownership for delivering customer needs
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Is able to manage tasks and prioritize them toward meeting goals
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Is effective at solving problems and making timely decisions
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Is motivated and willing to take initiatives
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Communicates in a structured way and has ability

📌 Billing Team Leader : Contract To Invoice (Veracruz)
🏢 Importante Empresa Del Sector
📍 Veracruz