DiDi is expanding its CX Center of Operations with a focus on Fintech solutions.
You will join a multinational team delivering intelligent channel strategies, reducing user effort, and optimizing CX with data-driven insights.The role emphasizes product discovery, OKR tracking, and stakeholder collaboration across Product, Engineering, and Operations to drive improvements in our customer experiences.
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📌 Cx Product Ops Lead – Fintech & Data Insights (Xico)
🏢 Didi
📍 Xico