Genesis Management | Experienced Leadership Position
Schedule
Reports to
$40,000 – $45,000 MXN gross/month + unlimited team bonus
Director of Operations
About the Role
We're looking for an experienced Collections Manager to lead our collections operations.
This role is built for proven leaders who have managed collections teams in a call center environment and know what it takes to drive performance, hold teams accountable, and deliver operational excellence.
If you've coached and developed collections specialists and understand the complexities of team management in a fast-paced, compliance-driven setting, we want to hear from you.
About Genesis Management
At Genesis, we're more than a financial services company.
We're a community of go-getters driven by passion and purpose.
Our core values guide everything we do:
You'll join an energetic, supportive environment that puts your growth front and center, sparks creativity through collaboration, and celebrates every win, big or small.
What You'll Do
Manage a team of 3–6 collections specialists, overseeing daily operations and performanceConduct regular one-on-one coaching sessions to strengthen each team member's resultsLead formal performance evaluations and document employee development plansManage schedules, attendance, and adherence to company policies
Performance & Strategy
Monitor and report on team KPIs, including collection rates, recovery amounts,



and compliance metricsAnalyze daily metrics and performance reports to identify improvement opportunitiesDrive cost-effectiveness and efficiency through process optimizationParticipate in management meetings and deliver team performance updates
Operations & Compliance
Handle escalated collection cases and complex debtor negotiationsEnsure 100% compliance with FDCPA and CFPB regulationsMaintain expert-level proficiency in our collections and workforce platforms (ADP, Five9, Infinity)
What You Bring
Must-Haves
Bilingual English/Spanish communication skills3+ years of direct supervisory experience managing a collections team in a call center environmentLeadership experience overseeing a collections team of 5+ agentsProven experience conducting performance evaluations, disciplinary actions, and coaching sessionsDemonstrated experience hiring, training, and developing collection agentsA track record of meeting recovery targets as a collections team leaderWorking knowledge of FDCPA and CFPB compliance requirements
Nice-to-Haves
Experience with escalation management and complex customer issue resolutionTechnical proficiency with Five9, Infinity,



or equivalent collections softwareFinancial services industry backgroundStrong decision-making skills in high-pressure situationsExcellent written and verbal communication for reporting to senior management
What We Offer
Unlimited Team Performance Bonus: Your earning potential grows with your team's successGrocery Vouchers: 10% of salary after the 90-day probation periodWork-Life Balance: Monday to Friday, 7:00 AM – 4:00 PM, with no evenings or weekendsPaid Training: A comprehensive program that sets you up for success from day oneOngoing Development: Skill-building workshops and continuous learning opportunitiesReferral Program: Earn up to $500 MXN for referring great talentGreat Culture: A collaborative team that values your ideas and celebrates every successModern Office: A climate-controlled, professional workspaceCollaborative Atmosphere: Work alongside motivated, results-driven professionalsTechnology-Rich: Access to leading collections platforms and toolsGrowth-Oriented Culture: We invest in your continuous learning and developmentClear Reporting Structure: A direct line to the Director of OperationsLeadership Development: Hands-on experience building and developing your teamCross‐Functional Exposure: Collaborate with multiple departments and senior leadershipSkill Building: Deepening your expertise in collections management & compliance
Ready to Lead?
We offer competitive compensation and real growth opportunities for the right management professional.
If you're ready to make an impact and take the next step in your collections management career,
Important: Your resume must be submitted in English to be considered for this position.
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