Bilingual Virtual Assistant (English/Spanish)

Receptionist

Remote | Part-Time | 40 Hours/Week | $6.5/hour with 6 mos perf review

Role Summary

We are hiring a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. This role requires someone with strong English and Spanish communication skills, especially over the phone, since a large part of the work involves speaking directly with patients, coordinating appointments, handling follow-ups, and keeping communication clear and professional. This is a patient-facing support role that directly affects clinic flow, patient experience, and day-to-day operational efficiency. The idóneo candidate is organized, dependable, confident on calls, and able to manage scheduling, insurance-related tasks, and administrative follow-through with accuracy.

Top Requirements

- Strong bilingual communication skills in both English and Spanish
- Confident and professional on phone calls
- Strong patient coordination and scheduling ability
- High attention to detail and reliable follow-through

Key Responsibilities

1) Phone Calls and Patient Communication

- Handle a high volume of inbound and outbound phone calls with patients, pharmacies, payer offices, and other healthcare contacts
- Communicate clearly and professionally in both English and Spanish
- Provide appointment reminders, follow-up calls, rescheduling support, and general patient assistance
- Answer routine patient questions and escalate concerns appropriately
- Maintain a calm, patient-friendly tone, especially when dealing with elderly patients or complex situations

2) Appointment Scheduling and Patient Coordination

- Manage new and existing patient scheduling through phone, email, and text
- Maintain provider calendars accurately and help prevent gaps, overlaps, or scheduling errors
- Confirm appointments and manage cancellations, reschedules, and waitlist coordination
- Conduct pre-visit outreach and communicate next steps clearly to patients




- Ensure accurate patient demographics, appointment notes, and call outcomes are documented in the system

3) Insurance Verification and Benefits

- Verify patient eligibility and benefits before appointments
- Confirm copays, deductibles, covered services, and authorization requirements
- Identify insurance issues early and communicate them clearly to patients and internal staff
- Document verification results accurately in the EMR and any internal trackers
- Escalate unresolved payer issues and follow through until completed

4) Referral and Prior Authorization Support

- Process referral-related tasks and ensure required documents are complete
- Initiate and follow up on prior authorization requests as needed
- Track pending items, approvals, denials, and required follow-up actions
- Coordinate with payer offices, provider offices, and internal team members to avoid delays

5) Administrative Support and Documentation

- Maintain accurate, timely, and consistent documentation
- Support daily administrative workflows such as inbox management, task queues, forms, uploads, and follow-up tracking
- Handle patient information in a HIPAA-compliant manner
- Provide status updates proactively and complete assigned tasks with minimal follow-up

Required Qualifications

- Excellent verbal and written communication skills in both English and Spanish
- Previous experience handling phone calls in a patient-facing, customer-facing, or healthcare support role
- Strong confidence speaking with patients over the phone, including appointment coordination and follow-up calls
- Highly organized, detail-oriented, and able to manage multiple tasks accurately
- Able to work independently and communicate updates clearly
- Reliable computer setup, headset, and stable internet connection for remote work
- HIPAA knowledge or experience with HIPAA-compliant workflows

Nice to Have

- Clinical or healthcare background

- Familiarity with EMR/EHR systems
- Experience supporting internal medicine, primary care, or similar outpatient practices

📌 Bilingual Virtual Assistant (English/Spanish) Receptionist (México)
🏢 GoLean Health
📍 México