17 oct
|
Mastercard
|
Xico
Mastercard Inc. is seeking an Associate Specialist for the Contact Center to drive customer experience strategies and process enhancements.
You will lead a team, document procedures, and solve complex customer issues with a proactive, data-driven approach.The role emphasizes coaching, floor support, and clear communication to elevate service standards and maintain policy compliance within the team.
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📌 Customer Experience Lead & Process Improvement (Xico)
🏢 Mastercard
📍 Xico