- Place and receive phone calls on behalf of customers to complete tasks including reservations and vendor confirmations.
- Engage with businesses and service providers to gather information and fulfill requests professionally.
- Navigate phone menus and call centers to reach appropriate contacts for each task.
- Document outcomes and important details for every call interaction with accuracy.
- Handle a high volume of short, consecutive calls addressing various customer needs.
- Collaborate with other remote professionals to ensure a consistent customer service experience.

Requirements

- Demonstrated experience in executive assistance, virtual assistance, concierge services, or customer support via phone.
- Fluent, neutral,



and clear spoken English with strong improvisational skills for US-based interactions.
- Confidence in making outbound calls and navigating automated phone systems.
- Reliable high-speed internet connection, quiet work environment, and a quality wired or USB headset.
- Experience in the hospitality, restaurant, or travel industries; negotiation or escalation experience is a plus.
- Proven ability to work autonomously and manage multiple consecutive tasks.

Application Process

- Easy Apply on LinkedIn
- Participate in resume evaluation & interview stage

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📌 Support Specialist – Concierge & Call Center Expert (México)
🏢 Crossing Hurdles
📍 México