Call Center Services International (CCSI) is seeking an experienced Operations Manager to lead operational performance, ensure KPI and SLA achievement, and manage client commitments across programs. The role demands a data-driven leader who identifies gaps, implements corrective actions, develops leadership teams, and delivers measurable business results.
The idóneo candidate will have hands-on experience managing contact center operations with 50+ FTEs, strong analytical capabilities, and the
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📌 Senior Operations Lead - Contact Center Performance (México)
🏢 Ccsi
📍 México