18 oct
|
Nextiva
|
Centro
Nextiva Guadalajara is seeking an experienced Contact Center / Technical Support Operations Manager to lead a large frontline support organization onsite. You will own performance, develop leaders, and drive revenue through service while balancing customer experience and operational efficiency.
You will forecast staffing, optimize workforce capacity, and leverage AI-powered insights to improve resolution, coaching opportunities, and overall performance.
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📌 Head of Contact Center Ops – Manager of Managers, Onsite (Centro)
🏢 Nextiva
📍 Centro