Description

The Technical Product Security & Compliance Analyst serves as a technical subject matter expert responsible for protecting ALLDATA products, customer accounts, intellectual property, and subscription revenue through advanced security analysis, compliance investigations, threat detection, and cross-functional technical collaboration.

This position is responsible for investigating account misuse, content scraping, credential abuse, account sharing, piracy, unauthorized automation, and suspicious access activity affecting ALLDATA products and services. The analyst works closely with IT Operations, Development, Quality Assurance, Product, Business Systems, and third-party security vendors to identify, assess, and remediate security and compliance risks.

The role supports the implementation, monitoring, validation, tuning, and continuous improvement of technologies operating within the Web Application Firewall (WAF), DDoS protection, bot management, account protection, authentication security, and application security space. The analyst evaluates security events, investigates customer-impacting issues, reviews enforcement actions and false positives, and collaborates with technical teams to improve security effectiveness while maintaining business continuity.

The Technical Product Security & Compliance Analyst serves as a bridge between business and technical teams, helping ensure security controls effectively protect ALLDATA systems while minimizing impact to legitimate customers, integrations, and business operations. This role contributes to security incident response, threat intelligence, integration assessments, automation reviews, technical investigations, operational readiness activities, and product protection strategies.

In addition to security operations responsibilities, this position continues to perform compliance investigations, piracy enforcement, customer protection activities, account reviews, integration monitoring, and operational analysis designed to protect ALLDATA products, customers, and revenue.

Responsibilities

Product Security & Compliance Operations

- Investigate and analyze account sharing, piracy, credential abuse, unauthorized automation, content scraping, account misuse, and suspicious access activity.
- Monitor security telemetry, customer activity, authentication patterns, IP intelligence, behavioral indicators, and threat data to identify compliance and security risks.




- Research and investigate compliance concerns escalated by Sales, Customer Support, Operations, Product, and IT teams.
- Execute approved enforcement actions related to piracy, account abuse, unauthorized access, and compliance violations.

Security Technologies & Threat Management

- Support the implementation, validation, testing, tuning, monitoring, and operational readiness of security technologies operating within the Web Application Firewall (WAF), DDoS protection, bot management, account protection, authentication security, and application security space.
- Review and investigate security events, suspicious traffic patterns, bot detections, device anomalies, credential abuse indicators, and customer-impacting security alerts.
- Analyze security detections, challenge events, allow rules, enforcement actions, and false positives to improve security effectiveness while minimizing customer disruption.
- Assist with the development and maintenance of security procedures, threat response workflows, escalation processes, and operational standards.

Integrations, Authentication & Technical Analysis

- Support onboarding, review, validation, and ongoing monitoring of approved integrations, APIs, authentication workflows, and automated business processes.
- Analyze authentication workflows, OAuth implementations, authorization methods, client credentials, API usage patterns, and automated traffic behavior.
- Collaborate with Development, IT Operations, Product, Business Systems, and Quality Assurance teams to identify root causes of technical issues impacting customers, integrations, applications, or security controls.
- Evaluate customer-facing and internal application traffic to distinguish legitimate automation from unauthorized activity.

Cross-Functional Technical Collaboration

- Serve as PSC's technical representative on security initiatives, product releases, integration reviews, operational readiness activities, and customer-impacting investigations.
- Partner with Development, Quality Assurance, IT Operations, Business Systems, Product teams,



security vendors, and third-party partners to support security operations and incident response activities.
- Participate in technical reviews, testing efforts, rollout planning, and post-implementation analysis for security and compliance initiatives.
- Provide technical recommendations and business impact analysis supporting security decisions, customer protection efforts, and risk mitigation strategies.

Reporting, Documentation & Continuous Improvement

- Create, maintain, and improve security procedures, operational documentation, investigation standards, knowledge articles, and reporting processes.
- Produce analysis and reporting related to piracy, fraud, account abuse, credential misuse, automation trends, emerging threats, and security risks.
- Identify opportunities to improve operational efficiency, investigation quality, security controls, customer experience, and revenue protection.
- Maintain accurate case documentation, investigation records, account relationships, enforcement actions, and compliance activities within approved business systems.

Qualifications

- Bachelor's degree (BA, BS) or equivalent work experience.

- Minimum three to five years security compliance or risk management experience.

- Minimum five years’ technical support and customer support type experience

- Up-to-date knowledge of Internet protocols, security standards and styles.

- Experience in product security compliance or related transferable experience required.

- Experience conducting security investigations involving account abuse, piracy, content scraping, unauthorized automation, credential misuse, and suspicious account activity.

- Experience working with security technologies such as Web Application Firewalls (WAF), bot management platforms, threat detection tools, or similar security solutions.

- Experience supporting APIs, integrations, authentication workflows, and customer-facing applications.

- Ability to analyze security events, logs, authentication activity, and technical data to support investigations and security decisions.

- Experience collaborating with Development, QA, Product, IT Operations, Business Systems, and third-party vendors to resolve technical issues and support security initiatives.

- Relevant cybersecurity, security operations, cloud, networking, or application security certifications preferred.

📌 Analista De Seguridad De Producto Y Cumplimiento (Chihuahua)
🏢 AutoZone
📍 Chihuahua