Work From Anywhere in LATAM or the PhilippinesWork Schedule: CST │ 9:00 AM – 5:00 PM (Monday–Friday) About Pearl TalentPearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund.Hear why we exist, what we believe in, and who we're building for: Watch here: https://www.Loom.Com/share/863b8e426e6d48309aa8f4ea4c1c94cd About the ClientAn early-stage AI healthtech company is building a clinical co-pilot platform for urgent care practices across the US, and is hiring a Patient Referral Coordinator to take on the human side of its patient referral outreach.The company's platform flags care gaps in real time and is scaling quickly across its network of urgent care clinics — this is the company's first hire dedicated to this function, with referral outreach currently handled directly by the founding team. About the RoleAs Patient Referral Coordinator, you'll call patients flagged by the platform for specialist follow-up, explain in plain language why the referral matters, address questions or hesitations, and help them book their next appointment — either directly or via follow-up text, email, or voicemail. The role starts light and is expected to scale over the coming months as referral volume grows; success is measured by booking conversion rate and how quickly you respond to new referral notifications. Core ResponsibilitiesPatient Outreach & BookingCall referral-eligible patients flagged by the platform,



starting at approximately 5 patients per day and scaling over timeExplain in plain language why a specialist referral is needed based on the patient's care gapAddress patient objections and questions with empathy, guiding them toward booking without pressureBook appointments directly through the internal dashboard or coordinate with the patient's preferred providerMaintain a booking conversion rate of 80%+ across all eligible patients contactedFollow-Up & Patient CommunicationLeave voicemails and send text/email follow-ups for patients who don't answer on the first attemptRe-contact patients from previous days who have not yet bookedResearch and answer patient questions about insurance, logistics, or referral reasoningEscalate clinical questions outside scope to the appropriate internal contactDashboard & ComplianceReview overnight patient notifications each morning via the internal dashboardUpdate patient status (booked, no answer, declined, follow-up needed) using the platform's workflow toolsAccess and review medical record summaries to understand patient context before callingHandle Protected Health Information (PHI) in accordance with HIPAA and company data protocolsMaintain accurate documentation of all patient interactionsRequirementsRequirementsMust-Have2+ years of experience in patient-facing healthcare coordination, medical customer service, or healthcare BPO roles involving outbound phone communicationDemonstrated experience with objection-handling or conversion-focused communication (e.G.,



appointment-setting, booking rate metrics, or persuasion-based customer service)Experience working directly with US-based patients, clients, or customers by phoneC2 CEFR English fluency (near-native, unobstructive accent for US patient-facing calls)Experience navigating CRM, scheduling, or patient management dashboardsDemonstrated ability to work independently with minimal supervision (e.G., small-team, startup, or remote BPO environment)Availability to work 9:00 AM–5:00 PM Central Time Nice-to-HaveSpanish-English bilingual fluency (B2+ CEFR Spanish)Familiarity with medical terminology, ICD diagnosis codes, or insurance verification processesPrior HIPAA or PHI handling trainingExperience in an early-stage startup or fast-scaling, low-structure environmentBenefits Competitive Salary: Based on experience and skills Remote Work: Fully remote—work from anywhere Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting Generous PTO: In accordance with company policy Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees Direct Mentorship: Guidance from international industry experts Learning & Development: Ongoing access to resources for professional growth General Networking: Connect with professionals worldwide Our Recruitment Process Application Screening Skills Assessment Topgrading Interview Client Interview Job Offer Client Onboarding Ready to Join Us?If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.

📌 Patient Care Coordinator(Sr) (Ciudad de México)
🏢 Pearl
📍 Ciudad de México