Are you ready to support strategic customer relationships across Latin America while driving exceptional service, cross-functional collaboration, and operational excellence?
IFF is a general leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.
Scent: Harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise, and a mindful approach to fragrance design.
The role is based in Mexico (Hybrid) . Be part of a customer-focused, collaborative, and fast-paced team where together we can achieve greatness and create exceptional customer experiences. Your potential is our inspiration. Where You’ll Make a Difference Manage customer orders throughout the entire Order-to-Cash process, ensuring accuracy and timely execution Serve as the primary point of contact for customer inquiries, order management activities, and service-related requests Partner closely with Planning, Manufacturing, Logistics, Quality, Finance,



and Sales teams to ensure successful order fulfillment Proactively identify and mitigate supply risks, inventory constraints, and delivery challenges impacting customer service levels Support forecasting and demand planning activities through effective communication and coordination with internal stakeholders Maintain customer, product, and transactional information within SAP and other business systems Drive resolution of customer concerns while ensuring a high level of customer satisfaction and service excellence Build strong partnerships with strategic customers and internal stakeholders across Latin America Contribute to continuous improvement initiatives that enhance customer experience, operational performance, and service execution What Makes You the Right Fit Bachelor’s degree in Business Administration, Supply Chain, Logistics, International Business, Engineering, or a related field Minimum 3 years of experience in Customer Servi

📌 Customer service representative (Tlalnepantla de Baz)
🏢 Iff
📍 Tlalnepantla de Baz