General Summary BRP offers a career opportunity as a
General Summary BRP offers a career opportunity as a Service Desk Agent , a customer-focused professional with strong collaboration skills, experience working with cross-functional teams, and a problem-solving, analytical mindset. The Service Desk Agent provides timely and effective technical support while ensuring ticket resolution in accordance with the IT Operations Model. Experience And Education Technical diploma or bachelor's degree in Computer Science, Information Technology, or a related field. 3 years of experience working in a Service Desk, Customer Service, Deskside Support, or Technical Support environment preferred. Advanced English (Speaking 90%, Writing 60%, Reading 90%). Knowledge, Skills And Certifications Customer-oriented approach with a commitment to maintaining a high level of customer satisfaction and service excellence. Excellent written and verbal communication skills with a focus on clear, professional, and empathetic interaction with users and colleagues. Strong time-management, organizational skills,



and attention to detail, with the ability to effectively prioritize tasks and work under pressure to meet deadlines. Strong problem-solving and analytical skills to diagnose and resolve complex technical issues efficiently. Availability to work on day, evening, and night shifts. Good teammate, able to work independently while contributing positively within a team environment. Familiarity with Service Management and ticketing tools (Service Now or equivalent). Knowledge of Windows operating systems, Microsoft 365, Google Workspace, and remote support tools. Punctual. Main Tasks And Responsibilities End User Support Regular end user support (Professionals). Provide first-line technical support through phone, email, and chat. Accurately document all support interactions, incidents, and resolutions. End-user equipment support and troubleshooting (DELL laptops, desktops, workstations, Ricoh print

📌 Global it service desk agent (Chihuahua)
🏢 Brp
📍 Chihuahua