CSC Generation Enterprise is seeking an IT Service Desk Agent to provide hands-on and remote support to end-users. You will manage tickets via Jira Help Desk, diagnose issues, and escalate complex incidents to Level 2/3 as needed.
The role covers both remote and on-site support within CDMX and Edo. de Mex, with a seasonal 6-month contract and full equipment provided. Schedule windows run 8am–8pm with 10-hour shifts and two days off (Fri-Sat).
📌 Bilingual IT Service Desk Pro (Ciudad de México)
🏢 Csc Generation Enterprise
📍 Ciudad de México
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