DiDi General Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Become a strategic Business Partner in the creation of stakeholder value by leveraging data to deliver insightful, timely,



and accurate information and recommendations that lead to customer-centric improvements in the operation of DiDi's delivery business in Mexico.

The successful candidate must be able to conduct data driven analysis, gather and consolidate relevant data using various sources and data-manipulation tools, identify key insights and present findings to the team and other stakeholders, demonstrating attention to detail, data-driven thinking and clear communication.

In this role, you'll be...
Collaborate with the CX team and other internal stakeholders to understand their data needs, under the guidance of the team leader.

Design and develop reports and alert systems to improve access to key business information.

Continuously refine and update reports to align with evolving business requirements.
- Explore and integrate AI-driven analytics features within BI reports to proactively surface key metrics.

Document Insights & Best Practices
Conduct t

📌 CX Intelligence Intern (México)
🏢 DiDi Chuxing
📍 México