DiDi is hiring a CX Operations Senior Manager to shape customer experience strategy across multiple countries. You will lead cross-functional teams, drive continuous improvements, and execute strategic CX projects aligned with business goals.
The role emphasizes data-driven decision making, performance metrics, and executive-level reporting. Collaboration with senior leaders and diverse local teams will be central to success.
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📌 Senior CX Ops & Strategy Lead (Ciudad de México)
🏢 Didi
📍 Ciudad de México
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