At Choice Logistics, the world’s most talented advisors, doers, and thought leaders are shaping the future of global logistics.
Order Success Specialist
Full Time
Remote
Mexico
Position Overview
The Order Success Specialist oversees the end-to-end order processing lifecycle, ensuring accuracy, timeliness, and proactive communication. This role involves direct communication with Choice’s clients and collaboration with internal teams to enhance client satisfaction and optimize operational efficiency. The adecuado candidate brings an entrepreneurial mindset, strong problem-solving skills, and exceptional communication abilities. They are dynamic, adaptable, and eager to learn and grow within the business.
Job Responsibilities
Process and manage the full order life cycle for clients throughout the Americas, ensuring accuracy and timeliness
Provide world-class service and communication to Choice Logistic clients
Address custom inquiries and concerns related to orders and shipments
Identify and contribute to customer service process improvements that enhance operational efficiency and elevate customer satisfaction
Manage both Client and Internal Operations expectations when gathering and delivering feedback
Maintain and update the order management system, ensuring data integrity
Monitor trends and make data-based decisions for large sets of client orders
Work independently while being a team player in supportive office environment.
Solving problems with a positive attitude and a solutions-focused mindset
Skills/Qualifications
Bachelor’s degree required
1-2 years of customer service or account management experience
Excellent verbal and written communication skills in English with the ability to build strong relationships and communicate professionally
A demonstrated problem solver & solutions developer
Proficiency with MS applications, Excel, PowerPoint, Word and SharePoint
Proficiency with Order Management system
High attention to detail and ability to manage multiple tasks simultaneously
Ability to multitask and work under tight deadlines with a predefined set of expectations and parameters
Ability to work a flexible schedule, including non-traditional hours, to support business operations
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📌 Order Success Specialist (Ejido de la Finca)
🏢 Choice Logistics
📍 Ejido de la Finca
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