Join DYOPATH as a Service Desk Level 1 Analyst
Are you energized by solving technical puzzles and helping people stay connected and productive?

DYOPATH is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support.

Why You’ll Love Working Here

Purpose with Passion- Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.

Grow & Thrive- From certifications to career paths, DYOPATH invests in your development.

Award-Winning Culture- Recognized for outstanding IT service—and we bring that same dedication to supporting each other.

Fun & Respectful Teamwork- A collaborative, upbeat environment where achievements are celebrated.

Savings / Monthly 13% cap

Pantry Vouchers 9% deposited every month

Christmas Bonus: 25 days of your daily income

Vacations - 12 days after the first year

Anniversary Bonus - 10 days of base salary

Vacation Premium – 40% first year

Major Medical Insurance covers you and your immediate family

Life Insurance

Quarterly Bonus

Marriage or Bereavement Time off

Maternity/Paternity Time off

Ergonomic Chair

250 pesos monthly stipend for internet and electricity

Role Overview

Location: Remote (Mexico)

Schedule: 1st Shift (3a-12 noon) Monday through Friday; Adaptable to cover other shifts based on operational need

Pay Rate: 17,000 MXN

Your Mission as a Service Desk Level 1 Analyst

Respond to incoming phone calls, emails, and chat messages requesting technical support

Log all service desk interactions in the ticketing system

Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues

Resolve technical issues when possible and escape when necessary

Ensure timely and accurate resolution of all service desk requests

Conduct follow‑up with customers or employees to ensure satisfaction

Continuously improve technical skills through training, certifications, and self‑directed learning

Participate in special projects as assigned

What You Bring to the Team
Education & Certifications

High school diploma or equivalent required





Associate or bachelor’s degree in computer science or related field preferred

ITIL Foundation

CompTIA A+

Experience & Skills

1–2 years of experience in a technical support role, preferably in a service desk environment

Strong customer service skills with the ability to explain technical information to non‑technical users

Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting

Knowledge of ITIL or similar frameworks is a plus

Ability to work independently and as part of a team

Excellent problem‑solving and analytical abilities

Ability to manage multiple tasks and prioritize effectively

Why This Role Stands Out
As a Service Desk Level 1 Analyst, you will be the front line of support—helping users resolve issues quickly, building your technical expertise, and growing your IT career within a supportive and mission‑driven organization. You’ll work with a dedicated team and gain valuable experience that paves the way for future advancement.

This role is open to applicants in Mexico only.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.





Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in DYOPATH’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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📌 Service Desk Level 1 Analyst (Mexico) (Ejido de la Finca)
🏢 Dyopath
📍 Ejido de la Finca