CX Operations Lead: Strategy, Process & Insights (Nezahualcóyotl)

CX Operations Lead: Strategy, Process & Insights (Nezahualcóyotl)

17 oct
|
Didi Global
|
Nezahualcóyotl

17 oct

Didi Global

Nezahualcóyotl

DiDi Global Inc. is seeking a Senior CX Operations Manager to lead customer experience strategies across multiple countries, aligning with business objectives and driving improvements.
You will partner with business units, design CX journeys, and optimize processes across channels to elevate the customer experience. You will also own transversal programs, report CX health to senior leadership, and ensure alignment with integral priorities and policies.

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📌 CX Operations Lead: Strategy, Process & Insights (Nezahualcóyotl)
🏢 Didi Global
📍 Nezahualcóyotl

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