Job DescriptionJust imagine turning a major workforce-management implementation into stable, trusted employee services. Then make it real. ## About the role As our Senior Specialist, Time & Absence Management, you’ll own the operational health, quality and governance of high-volume Time and Absence services. You’ll manage complex escalations, strengthen controls and integrate business changes into reliable daily operations. ## Required Qualifications* Built 3–5 years of experience in Time and Absence, human resources operations, payroll-connected services or a comparable environment.* Led complex operational escalations through root-cause analysis, containment and corrective actions.* Delivered projects involving operational impact assessments, change readiness and user acceptance testing.* Translated service data into risk assessments, operational controls and improvement decisions.* Applied Time and Absence process experience to understand and manage downstream payroll impacts.* Coached Advisors and Senior Advisors through cross-training, documentation and backup planning.



## Preferred Qualifications* Used Workday Human Capital Management and ServiceNow in a shared-services or service-management environment, UKG knowledge and T&A; Platforms.* Supported major implementations, transitions, regulatory changes or service-stabilisation activities.* Used Power BI to identify service trends, risks or recurring defects.* Presented operational recommendations to general or regional management audiences. ## What you’ll build* Strong governance across Time and Absence policies, controls and service-level commitments.* Sustainable corrective plans that reduce recurring defects and senior-management dependency.* A prioritised improvement roadmap informed by service data and quality reviews.* Operational readiness for system changes, transitions and the workforce-management implementation.* Clear documentation, cross-training and dependable backup capability across the team.* Eff

📌 Sr. Specialist (Monterrey)
🏢 The Great Yellow Brick
📍 Monterrey