At Choice Logistics, the world’s most talented advisors, doers, and thought leaders are shaping the future of global logistics.

Order Success Specialist
Full Time

Remote

Mexico

Position Overview
The Order Success Specialist oversees the end-to-end order processing lifecycle, ensuring accuracy, timeliness, and proactive communication. This role involves direct communication with Choice’s clients and collaboration with internal teams to enhance client satisfaction and optimize operational efficiency. The idóneo candidate brings an entrepreneurial mindset, strong problem-solving skills, and exceptional communication abilities. They are dynamic, adaptable, and eager to learn and grow within the business.

Job Responsibilities

Process and manage the full order life cycle for clients throughout the Americas, ensuring accuracy and timeliness

Provide world-class service and communication to Choice Logistic clients

Address custom inquiries and concerns related to orders and shipments

Identify and contribute to customer service process improvements that enhance operational efficiency and elevate customer satisfaction





Manage both Client and Internal Operations expectations when gathering and delivering feedback

Maintain and update the order management system, ensuring data integrity

Monitor trends and make data-based decisions for large sets of client orders

Work independently while being a team player in supportive office environment.

Solving problems with a positive attitude and a solutions-focused mindset

Skills/Qualifications

Bachelor’s degree required

1-2 years of customer service or account management experience

Excellent verbal and written communication skills in English with the ability to build strong relationships and communicate professionally

A demonstrated problem solver & solutions developer

Proficiency with MS applications, Excel, PowerPoint, Word and SharePoint

Proficiency with Order Management system

High attention to detail and ability to manage multiple tasks simultaneously

Ability to multitask and work under tight deadlines with a predefined set of expectations and parameters

Ability to work a flexible schedule, including non-traditional hours, to support business operations

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📌 Order Success Specialist (Centro-Norte)
🏢 Choice Logistics
📍 Centro-Norte