Sales Team Lead – Bilingual (English/Spanish)
GenesisBPO | Polanco, CDMX | On-site | Full-time

Schedule: Monday–Friday, 8:00 AM–5:00 PM (7:00 AM–4:00 PM during U.S. daylight saving time). No evenings, no weekends.

About the Role
You’ll lead a team of bilingual sales agents selling same-day-funded loans to U.S. applicants. Reporting to the New Business Manager, you’ll own the day-to-day performance of the sales floor: speed to contact, conversion, funding quality, and agent development.

This is a leadership role, not a senior agent role. You’ll make decisions, hold people accountable, and coach your team to improve.

Compensation & Benefits

Base salary: $25,000 MXN gross per month

Monthly performance bonus

Attendance bonus: $2,000 MXN per month

Grocery vouchers: 10% of base salary after the 90-day probation period

Paid training from day one

Work-life balance: weekdays only, no evening or weekend shifts

What You’ll Own
Floor & Lead Management

Monitor speed to contact and enforce the contact cadence in real time

Identify stuck applications (pendings) and drive them to resolution the same day





Track team and individual metrics daily, and act on deviations before they become trends

Contribute to process improvements in lead management and the sales process

Coaching & Development

Run weekly one-on-one coaching sessions with each agent

Use QA scorecards to coach specific behaviors: discovery, rapport, asking for the close, and personalized follow-up

Support the onboarding and progression of new agents

What We’re Looking For
Required

Fluent English, written and spoken

2+ years in phone sales, lending, or collections, with a proven record of meeting quota

2+ years leading or supervising a sales team in a formal Team Lead, Supervisor, or Coach role

Experience coaching from call recordings or QA scorecards

Proven ability to manage performance conversations and disciplinary processes

Experience handling sensitive or confidential information

Nice to Have

Exposure to U.S. consumer lending, loan verification, or underwriting

Experience in a BPO serving U.S. clients

Bachelor’s degree

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📌 Sales Team Lead (Nezahualcóyotl)
🏢 GENESIS MANAGEMENT
📍 Nezahualcóyotl