CUSTOMER SUCCESS SPECIALIST — CLAIMS PROCESSING

Do you have a natural ability to earn people's trust, keep them engaged, and turn conversations into real progress?

Euclid File Solutions is hiring Mexico-based professionals to support U.S. clients through complex financial claims. This opportunity is adecuado for someone who enjoys meaningful client relationships, is confident on the phone, and follows through on every commitment.

Important: This is a Claims Processing position, not a sales or software customer-success job. You will begin as a Trainee Claim Processor and grow by demonstrating your capabilities.

ABOUT THE WORK

Our team helps U.S. clients pursue financial claims, including claims involving unclaimed property. Success often depends on obtaining the right supporting records, keeping clients informed, accurately managing each case, and ensuring that unresolved requests never get forgotten.
You will own the everyday client communication and administrative follow-through that moves claims forward.



Specialized legal questions and decisions are escalated to leadership; you are not expected to act as an attorney.

POSITION DETAILS

• Location: Fully remote, for applicants residing in Mexico.
• Engagement: Independent contractor.
• Availability: Approximately 40 hours per week, coordinated with U.S. business hours and client needs.
• Starting compensation: $1,050 USD per month during the initial 60-day paid training and qualification period.
• After day 60: Anyone selected to continue advances automatically to Junior Claim Processor at $1,350 USD/month, effective day 61. Continuation is performance-dependent.
• English: C2-level or equivalent near-native professional spoken and written fluency is required.
• Training: Structured TalentLMS coursework, practical assignments, supervised client work, and coaching.

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WHAT YOU'LL DO EVERY DAY

• Build real client relationships. Speak with U.S. clients by phone, establish trust, listen carefully, explain requireme

📌 Customer Success Specialist (México)
🏢 Euclid File Solutions
📍 México