Remote Technical Support Specialist — Senior Troubleshooter (México)

Remote Technical Support Specialist — Senior Troubleshooter (México)

17 oct
|
Hireframe
|
México

17 oct

Hireframe

México

Hireframe is seeking a Technical Support Specialist to join our Tier 2 support team. You will troubleshoot product issues, guide customers by phone, email, and SMS, and coordinate with service partners for field visits.

You will own cases through resolution, escalate to Engineering when needed, and maintain case records in Zendesk and Jira. Spanish/English bilingual candidates are strongly preferred; US-hours experience is a plus.

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📌 Remote Technical Support Specialist — Senior Troubleshooter (México)
🏢 Hireframe
📍 México

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