Customer Service Rep

Company: TriMas Packaging S. de R.L. de C.V. - San Miguel

Primary Location: Calle Circuito Corral de Piedras, Manzana 1, Lote 16, San Miguel de Allende, Guanajuato 37888 MEX

Employment Type:Salaried | Full-Time

Function: Customer Service

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Main Duties & Responsibilities

The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs, as well as establish and maintain an excellent working relationship with customers and co-workers.

Primary Duties and Responsibilities:

- Promptly process customer orders.
- Respond to customer inquiries.
- Place and expedite customer orders based on requirements.
- Follow progress of orders through the plant in accordance with production schedules.
- Anticipate delivery challenges and take appropriate correction action.
- As required, contact Shipping and/or Production Supervisor in connection with special handling, availability of material, shortages and vendor delivery promises.
- Provide necessary follow-up with the customer and initiate correspondence.
- Assist in resolving pricing / invoicing questions and complaints.




- Analyze individual solutions and take appropriate action to ensure the customer needs are met.
- Access, update and maintain records for individual customer accounts.
- Assist with the development and implementation of goals and plans of action consistent with management directives.

Requirements:

- Excellent english oral and written communication skills.
- Outstanding organizational skills.
- Ability to clearly present concepts to customers.
- Must be self directed and highly motivated
- Ability to multi-task in a fast paced environment, work independently, and to train new and/or existing Customer Service Representatives when applicable.

Qualifications

Qualifications and Skills:

- Bachelor’s degree in administration, International Relations Degree, or equivalent experience
- 3+ years of experience working as a Customer Service Representative
- Excellent english oral and written communication skills.
- Outstanding organizational skills.
- Ability to clearly present concepts to customers.
- Must be self-directed and highly motivated
- Ability to multi-task in a fast-paced environment, work independently, and to train new and/or existing Customer Service Representatives when applicable.

#J-18808-Ljbffr

📌 Customer Service Rep (México)
🏢 TriMas
📍 México