FLSmidth in Monterrey, Mexico, seeks a Regional Customer Quality Satisfaction Specialist to drive customer quality satisfaction and assist the integral QA team with rapid NCR/complaint responses and customer-centric resolution.
The role focuses on handling issues reported via Intelex, supporting the Sales/CRR teams, and guiding cross-functional stakeholders to close NCRs promptly, while conducting trainings and leading weekly review meetings to track progress and share lessons learned.