What you'll do

Job Summary

Analyze and coordinate priorities of sales orders and keep track of performance to insure 100% on - time delivery of product to the customer. Maintain an effective communication system with customers for the solution of problems and claims.

Job Responsibilities

- Receive and assess orders for clean-up and creation in VISTA / SAP as applicable.
- Assure proper order entry and send orders' acknowledgment to Clients.
- Daily keep track of order performance, indicating shipping detractors and updates clients as needed.
- Maintain customer service performance measurement (on time delivery / forecast performance, claims, invoicing, etc.).
- Receive sales representative service calls and/or emails to align priorities and to provide status.
- Manages and solves client claims.
- Resolve with accounting shipments discrepancies and credit customer, as applicable.
- Interface with district operating centers, materials planning, sales representatives, order center, material sending sites, and credit representatives.
- Be proactive in identifying customer requirement problems.
- Maintain professional, effective communication channels with internal/external customers (electronically, memo, verbal).
- Perform other duties as required

Qualifications

- Bachelor's degree in Engineering preferred
- Minimum of one year of professional experience
- Intermediate level of English proficiency
- Experience with CRM and ERP systems preferred
- Experience interacting with customers

Skills

- customer facing - strong communications skills, proficiency with Microsoft Office Tools

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Queretaro, Mexico

Full time

JR

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose.



Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about-locally and globally.

Come make an impact every day at Zebra.

What We're Looking For

Assists with the efficient operation of the warehouse by performing the physical and/or administrative tasks of shipping, receiving, storing, and distributing materials and products.

Essential Duties and Responsibilities

- Receive, inspect, and process incoming shipments, ensuring accuracy and quality, and prepare orders for shipping with precision
- Conduct inventory counts, resolve discrepancies, and maintain organized, accurate inventory records
- Operate warehouse equipment such as forklifts and pallet jacks
- Mentor and train less experienced warehouse staff, promoting adherence to company procedures and best practices
- Maintain a clean, organized, and safe warehouse environment, following all safety protocols and standards
- Collaborate with team members and supervisors to optimize workflows and meet productivity goals
- Take initiative in resolving issues, adapting to changing priorities, and ensuring smooth warehouse operations
- Demonstrate strong attention to detail and organizational skills
- Ability to lift up to 40 pounds and perform physical tasks, including standing, bending, and walking for extended periods
- Support other warehouse functions as needed, including loading and unloading trucks

Key Skills and Competencies

- Basic computer skills
- Must be at least 18 years old
- Strong attention to detail to ensure accuracy in inventory and order processing
- Ability to work well in a team environment and follow instructions from supervisors
- Adaptability and willingness to learn new tasks and procedures
- Action oriented and resourceful

Minimum Education or Equivalent

No diploma required; Basic math and reading/writing skills are needed

Minimum Work Experience

1+ years of relevant work experience

Work Environment

5 days in office

Safety Sensitive Role

Yes

Travel

No travel required

Personal Protective Equipment (PPE)

Yes

Must be able to see color

Yes

Physical Activity

- Ascending or descending ladders, stairs, scaffolding, ramps,



poles and the like : Occasionally
- Working from heights such as roofs, ladders, or powered lifts: Occasionally
- Moving self in different positions to accomplish tasks in various environments including awkward or tight and confined spaces: Occasionally
- Remaining in a stationary position, often standing, or sitting for prolonged periods of time: Frequently
- Stooping, kneeling, bending, crouching, reaching, pushing, or pulling: Frequently
- Moving about to accomplish tasks or moving from one worksite to another: Constantly
- Adjusting or moving objects up to 40 pounds in all directions: Constantly
- Communicating with others to exchange information: Constantly
- Repeating motions that may include the wrists, hands, or fingers: Frequently
- Operating machinery or power tools: Frequently
- Operating motor vehicles, industrial l vehicles, or heavy equipment: Occasionally
- Assessing the accuracy, neatness and thoroughness of the work assigned: Constantly

Environmental Conditions

- Exposure to extreme temperatures (high or low): Never
- Outdoor elements such as precipitation and wind: Never
- Noisy environments: Frequently
- Other hazardous conditions such as vibrations, uneven ground surfaces or dust and fumes: Never
- Small or enclosed spaces: Never
- No adverse environmental conditions expected: Never

Physical Demands

- Medium work that includes moving objects up to 50 pounds

Benefits

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

AI Technology Statement

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy ( .

Zebra provides the foundation for intelligent operations with an award-winning portfolio of connected frontline, asset visibility and automation solutions. Organizations globally across retail, manufacturing, transportation, logistics, healthcare, and other industries rely on us to deliver outcomes today while driving innovation for what's next. Together with our partners, we create new ways of working that improve productivity and empower organizations to be better every day. Learn more at zebra.com .

Zebra

Better Every Day

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