The Organizational Change Management (OCM) Lead is responsible for leading the planning, development, execution, and measurement of change management strategies and activities that support successful technology and business transformation initiatives. This role serves as the Organizational Change Management lead for assigned projects and programs and is accountable for driving stakeholder engagement, organizational readiness, user adoption, and sustained business outcomes through structured change management methodologies and best practices.

The OCM Lead partners closely with Project Managers, Program Managers, Business Leaders, Stakeholders, and cross-functional teams to assess organizational impacts, manage change risks, develop stakeholder engagement strategies, and support successful adoption of new processes, technologies, systems, organizational structures, and ways of working.

Essential Job Functions:

- Develop and execute Change Management strategies, plans, and activities aligned with project objectives and business goals.
- Serve as the OCM Lead for assigned projects and programs, ensuring effective management of the people side of change.
- Partners with Project Managers, Program Managers, Business Leaders, OCM Taskforces and project teams to integrate change management activities into project plans, schedules, communication and other internal processes, and implementation efforts.
- Develop and manage OCM plans, schedules, milestones, deliverables, risks, issues, assumptions, and dependencies in alignment with project objectives and timelines.
- Conduct change impact assessments to identify and evaluate the impact of business, process, technology, organizational, and operational changes on affected stakeholder groups.
- Conduct organizational readiness assessments and identify adoption risks, barriers, and mitigation strategies.
- Develop and execute stakeholder engagement plans that promote awareness, desire, understanding, commitment, and adoption of organizational changes.
- Support sponsor alignment and leadership engagement activities that reinforce project objectives and adoption outcomes.
- Develop communication strategies and communication plans, including key messages, target audiences, communication channels, communication schedules, and effectiveness measures.
- Coordinate and support the development and delivery of communications designed to increase stakeholder awareness, engagement, and adoption.




- Assess organizational training needs and coordinate development and execution of training and enablement plans to prepare impacted Team Members for change.
- Establish, monitor, and report on adoption, utilization, proficiency, readiness, engagement, and change effectiveness metrics.
- Collect, analyze, and interpret stakeholder feedback and organizational performance indicators to evaluate change effectiveness and recommend corrective actions as required for training or knowledge challenges.
- Identify, assess, and manage stakeholder resistance and develop appropriate intervention and mitigation strategies, partnering with the Organizational Change Manager and Program Management & OCM, Sr. Manager.
- Support and execute reinforcement activities designed to sustain desired behaviors, business processes, and organizational outcomes following implementation.
- Manage multiple concurrent change initiatives while balancing competing priorities, timelines, resource constraints, and stakeholder’s needs.
- Facilitate stakeholder meetings, workshops, readiness reviews, leadership sessions, and other change-related activities.
- Prepare and deliver reports, dashboards, presentations, and status updates related to OCM progress, readiness, adoption metrics, and change-related risks.
- Support successful project implementations through effective planning, execution, monitoring, and management of Organizational Change Management activities.
- Support continuous improvement of Organizational Change Management methodologies, processes, tools, templates, and best practices.
- Contribute to the development and maturation of organizational change management capabilities across the enterprise.
- Assist with development and maintenance of change management standards, governance processes, and reusable OCM assets.
- Provide guidance and mentorship to less experienced change management, communications, or training resources, as assigned.
- Participate in special projects, workshops, organizational initiatives, and cross-functional activities as required.

Required Skills, Education & Experience:

- Bachelor's degree in Business Administration,



Organizational Development, Human Resources, Communications, Psychology, Information Technology Systems, or a related field required.
- Excellent written and verbal communication skills in both Spanish and English (Bilingual)
- Experience supporting medium-to-large-scale projects and cross-functional initiatives within a structured project management environment.
- Experience independently leading Change Management workstreams for medium-to-large-scale projects and programs.
- Minimum six (6) years of experience in supporting business transformation, technology implementation, organizational improvement, or enterprise change initiatives.
- Experience managing multiple concurrent change initiatives and balancing competing priorities in a fast-paced environment.
- Experience leading end-to-end change management activities, including impact and readiness assessments, stakeholder engagement, communications, training, adoption strategies, and management of change plans, risks, issues, and milestones aligned with project objectives.
- Experience collaborating with Executive Leadership, Business & IT Leaders, project teams, and stakeholders at multiple organizational levels.
- Working knowledge of Organizational Change Management principles, methodologies, frameworks, and best practices such as ADKAR and other change management methodologies.
- Knowledge of project management concepts, project life cycles, governance processes, and project delivery methodologies.
- Strong understanding of stakeholder engagement.
- Excellent written, verbal, presentation, facilitation, and interpersonal communication skills.
- Demonstrated ability to influence stakeholders and drive outcomes without direct authority.
- Strong analytical, organizational, planning, problem-solving, and decision-making skills.
- Ability to manage multiple priorities, projects, and assignments simultaneously.
- Ability to work effectively in a fast-paced, dynamic, and evolving environment.
- Proficiency with Microsoft Office applications and Project Management software (Smartsheet, MS Project, Jira), collaboration platforms such as Confluence and SharePoint, and reporting tools.
- Ability to analyze information, develop meaningful insights, and communicate actionable recommendations effectively.
- Strong attention to detail and commitment to execution excellence.
- PROSCI Certification
- PMP formal preparation or knowledge.

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📌 Organizational Change Management Lead (OCM Lead) (Centro)
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