Are you ready to support strategic customer relationships across Latin America while driving exceptional service, cross-functional collaboration, and operational excellence? IFF is a general leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products. Scent: Harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise, and a mindful approach to fragrance design. The role is based in Mexico (Hybrid) . Be part of a customer-focused, collaborative, and fast-paced team where together we can achieve greatness and create exceptional customer experiences. Your potential is our inspiration. Where You’ll Make a Difference Manage customer orders throughout the entire Order-to-Cash process, ensuring accuracy and timely execution Serve as the primary point of contact for customer inquiries, order management activities, and service-related requests Partner closely with Planning, Manufacturing, Logistics, Quality, Finance, and Sales teams to ensure successful order fulfillment Proactively identify and mitigate supply risks, inventory constraints, and delivery challenges impacting customer service levels Support forecasting and demand planning activities through effective communication and coordination with internal stakeholders Maintain customer, product,



and transactional information within SAP and other business systems Drive resolution of customer concerns while ensuring a high level of customer satisfaction and service excellence Build strong partnerships with strategic customers and internal stakeholders across Latin America Contribute to continuous improvement initiatives that enhance customer experience, operational performance, and service execution What Makes You the Right Fit Bachelor’s degree in Business Administration, Supply Chain, Logistics, International Business, Engineering, or a related field Minimum 3 years of experience in Customer Service, Order Management, Supply Chain Customer Service, Logistics Customer Support, or related functions Advanced English communication skills, both written and verbal Experience working with SAP and customer order management processes Strong customer-facing communication and stakeholder management skills Experience collaborating with Planning, Operations, Logistics, Quality, Finance, and Sales teams Knowledge of Order-to-Cash processes and supply chain operations Ability to manage multiple priorities and perform effectively in a fast-paced environment Strong problem-solving, analytical, and customer-focused mindset How Would You Stand Out? Experience within manufacturing, chemicals, flavors & fragrances, FMCG, or related industries Experience supporting multinational or regional customer accounts Knowledge of forecasting, demand planning, and end-to-end supply chain processes Why Choose Us? Regional exposure across Latin America and interaction with strategic customers Opportunity to collaborate with commercial, operational, and supply chain teams across the organization Dynamic role with broad visibility across multiple business functions Professional development opportunities within a global organization Collaborative environment that encourages learning and continuous improvement Opportunity to build a long-term career within a leading global company #J-18808-Ljbffr

📌 Customer service representative (Tlalnepantla de Baz)
🏢 Iff
📍 Tlalnepantla de Baz