DYOPATH is seeking a Service Desk Level 1 Analyst to provide first‑line IT support for users in a fully remote capacity based in Mexico. You will handle calls, emails and chat, log interactions, and resolve basic hardware and software issues while ensuring customer satisfaction.
The idóneo candidate has 1–2 years of technical support experience, strong communication skills, and familiarity with Windows and Microsoft Office. ITIL knowledge and a willingness to learn are a plus.
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📌 Remote IT Help Desk Analyst (Level 1) (Monterrey)
🏢 Dyopath
📍 Monterrey
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