Revolut is seeking a Quality Assurance Analyst to join our Customer Support team in a fast-growing general fintech environment. You will review complaints and chats, perform RCA from the customer's perspective, and help improve the end-to-end support experience.
You will log assessments, categorize issues with tags, ensure precise technical details in QA, and escalate actionable findings to the CCA, Product and Support teams while tracking progress on the roadmap.