We are looking for a proactive and ownership-driven professional to join our support team. The idóneo candidate should have experience in Incident Management, Postmortem/Root Cause Analysis, Unix/Linux, and SQL. The role requires strong analytical and troubleshooting skills to resolve production issues, drive problem management activities, and prevent recurring incidents.

Key Responsibilities:

- Manage and resolve production incidents within defined SLAs.
- Perform root cause and postmortem analysis for critical incidents.
- Troubleshoot application and system issues using Unix/Linux and SQL.
- Coordinate with cross-functional teams to drive issue resolution.
- Communicate effectively with stakeholders and provide timely updates.
- Take end-to-end ownership of issues and drive them to closure.
- Identify opportunities for process improvements and operational excellence.

Required Skills:

- Postmortem Analysis / Root Cause Analysis (RCA)
- SQL
- Strong ownership and problem-solving mindset
- Excellent communication and stakeholder management skills

Experience:

3-8 years (can be adjusted as needed)

Note:

This position is Hybrid in CDMX or Guadalajara, we expect you to attend 4 days a month to the office.

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📌 Incident Management/ Production Support Engineer (Centro)
🏢 Coforge
📍 Centro