The Recruitment Agent is responsible for managing the full pre-employment recruitment cycle, from candidate sourcing and social media outreach through phone screening, interview coordination, and onboarding support. This role serves as the first point of contact for candidates, generating leads, promoting open positions, conducting phone interviews, coordinating assessments, and ensuring all required documentation is collected accurately and on time to support a smooth and efficient hiring process.

DUTIES AND RESPONSIBILITIES

- Source and generate candidate leads through social media platforms, job boards, and other recruitment channels.
- Promote job openings on social media and other platforms to attract qualified candidates.
- Conduct initial phone contact with candidates to perform pre-screening.
- Screen and filter candidates based on position requirements.
- Review candidate resumes/CVs to assess qualifications and fit.
- Conduct in person interviews to evaluate candidates' experience and suitability.
- Schedule interviews between candidates and Operations.
- Confirm scheduled interviews with candidates to reduce no-shows.
- Follow up with candidates throughout the recruitment process to keep them engaged and informed.
- Request and track required documentation from candidates.
- Administer English proficiency exams, including typing, grammar, spoken, psychometric, and written assessments.
- Coordinate and schedule medical examinations required for hiring.
- Collect official documents needed for the hiring process.
- Support onboarding activities, including contract signing.
- Schedule and coordinate interviews with Operations managers/supervisors.
- Support the new hire setup process in H2R (Hire to Retire system).

REQUIRED SKILLS AND COMPETENCE

- Strong verbal and written communication skills in both English and Spanish.




- Familiarity with social media recruiting and sourcing techniques (e.g., LinkedIn, Facebook, Indeed, and other platforms).
- Excellent phone etiquette and interpersonal skills.
- Strong organizational skills with the ability to manage multiple candidates and schedules simultaneously.
- Attention to detail, particularly when reviewing CVs and verifying documentation.
- Ability to work under pressure and meet recruitment deadlines/quotas.
- Proficiency with recruitment systems, applicant tracking systems (ATS), and H2R or similar HRIS platforms.
- Basic proficiency in Microsoft Office (Excel, Outlook, Word).
- Discretion and confidentiality when handling candidate personal information.
- Strong follow-up skills and persistence in candidate engagement.
- Team-oriented mindset with the ability to coordinate closely with Operations and other HR functions.

Company Information

If you want to be the next CEO… we’re not joking.

Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.

ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within, proof that growth isn’t just a promise, it’s our culture. From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we’re big believers in building futures, not just filling roles.

If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.

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📌 Recruitment Specialist (Monterrey)
🏢 CP360
📍 Monterrey