Senior CX Strategy & Operations Analyst (México)

Senior CX Strategy & Operations Analyst (México)

17 oct
|
DiDi Chuxing
|
México

17 oct

DiDi Chuxing

México

DiDi Integral Inc. is seeking a CX Operations Sr. Analyst to drive customer experience strategy and optimize operational excellence across markets. You will partner with Product, Operations, Marketing, Engineering, Risk, and Regional CX teams to ensure customer needs shape decisions while supporting sustainable growth.

The role emphasizes VoC reporting, data-driven insights, and governance of customer-centric initiatives to improve journeys and performance across the DiDi ecosystem.

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📌 Senior CX Strategy & Operations Analyst (México)
🏢 DiDi Chuxing
📍 México

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